Help & FAQ

How do I buy something?

Browse products by district and category, then click "Add to cart" or "Send request" on a product. Fill in your contact details and the vendor will contact you to confirm price, delivery, and payment.

How do I become a vendor?

Vendors are onboarded and managed by the platform admin. To request a vendor account, please contact the team using the email address in the footer or through the Sell on Trade Point link.

How do vendors pay the subscription fee?

Vendors don’t pay commission per product. Instead, each vendor pays a fixed monthly subscription fee to keep their account active and their products visible on Trade Point Malawi. Payment is made using the admin's published accounts (for example TNM Mpamba, Airtel Money or bank account), and the admin marks the vendor as paid in the back-office.

After payment is approved, the system sets the next due date (usually 30 days from the last payment). Vendors receive reminder emails a few days before the due date, and accounts that are not renewed on time are automatically blocked until the subscription is paid again. Buyers always see the full price set by the vendor – there is no extra commission added on top.

What happens if a vendor doesn't respond?

Vendors are encouraged to respond quickly to buyer requests. If a vendor repeatedly ignores requests or acts dishonestly, their account may be reviewed or suspended by the admin.